EZ-Umrah respects its users and is committed to ensuring transparency and protection regarding how we handle personal information. This Privacy Policy has been created to demonstrate our dedication to your privacy and to help you understand how we collect, use, and safeguard your data.

By visiting or using our website (www.ez-umrah.com) and mobile application (available on iOS and Android), you agree to this Privacy Policy and any future updates made to it. Please review this page periodically to stay informed of any changes.

Please note: This policy does not apply to our partners, affiliates, or any third-party websites or services that may be referenced on our website. We recommend reviewing each party’s individual privacy policy before engaging with them.

By browsing or using our services, you confirm that all information you provide is accurate and lawful. EZ-Umrah is not responsible for any consequences arising from false, inaccurate, or misleading information.

Information Collection and Use

This section explains how EZ-Umrah collects and uses your personal information through our website and mobile application.

We collect several types of information for different purposes — mainly to provide, improve, and personalize our services for you.

Types of Data We Collect

Personally identifiable information may include, but is not limited to:

• Payment details: All credit/debit card information and personal data will not be stored, sold, shared, rented, or leased to any third parties.
• Personal information: Name, email address, phone number, device ID, and IP address.
• Transactional data: Itinerary details, booking information (destination, travel dates, etc.).
• Usage data: Your browsing behavior on our website or app.

Note: You are responsible for safeguarding your account login credentials and passwords. Please exercise caution while sharing or accessing personal information online.

Use of Data

EZ-Umrah uses the collected data for purposes such as:

• To provide, maintain, and improve our services.
• To notify you about updates or changes in our services.
• To allow you to participate in interactive features (e.g., reviews, offers, etc.).
• To offer customer support and respond to inquiries.
• To analyze user behavior and enhance user experience.
• To detect and prevent technical or security issues.
• To ensure compliance with applicable laws and regulations.

Your data may be transferred and stored on servers located in the United Arab Emirates or other jurisdictions where privacy laws may differ. By using our services, you consent to this transfer and processing of your data in accordance with this Privacy Policy.

EZ-Umrah ensures all reasonable steps are taken to protect your personal information against unauthorized access, disclosure, or misuse.

Disclosure of Data (Legal Requirements)

EZ-Umrah may disclose your personal data in good faith when necessary to:

• Comply with legal obligations.
• Protect and defend the rights or property of EZ-Umrah.
• Prevent or investigate potential violations or fraudulent activities.
• Safeguard the safety of users or the public.
• Protect against legal liability.

Why We Collect Data

Collecting personal data allows us to:

• Process bookings, reservations, and payments securely.
• Deliver a smooth, customized travel experience.
• Provide personalized offers and promotions.
• Communicate effectively through email, SMS, or phone.
• Enhance customer support and improve service quality.
• Comply with regulatory requirements for travel-related services.

Third Parties We Share Information With

Your data may be shared with trusted third parties who help us deliver our services, including:

• Customer support centers.
• Airlines, hotels, and transport providers involved in fulfilling bookings.
• Government authorities, such as immigration and customs offices.
• Payment gateways and credit card processors.
• Authorized employees and service agents.
• Partners and affiliates assisting in marketing or service delivery.

All third parties are required to follow applicable data protection laws and are bound by confidentiality agreements.

Data Collected Through Mobile App

When using the EZ-Umrah mobile app, we may collect:

• Account information: Name, email address, and phone number.
• Travel details: Trip itineraries, destinations, and booking dates.
• Device information: IMEI, IP address, and device type.
• Location data: GPS data (only after your explicit permission).
• SMS verification data: Used solely for account verification.

Use of App Data

This information is used to:

• Process bookings or reservations.
• Contact you in case of any issue or update.
• Personalize your travel experience.
• Improve app functionality and security.
• Verify your identity and prevent misuse.

You may withdraw permission or uninstall the app at any time.

Data Protection in the EZ-Umrah App

• IMEI: Collected only to measure app installations and engagement.
• IP Address: Used for security and fraud prevention.
• GPS Location: Used to suggest nearby hotels or services (optional).
• SMS Access: Used only for OTP/account verification after permission is granted.

Request for Data Deletion

You can request deletion of your personal data anytime by following these steps:

1. Send an email to support@ez-umrah.com with the subject line “Request to delete my data.”
2. Include your name, email, phone number, and account details in the message.

Our support team will process your request within a reasonable timeframe.

Opt-Out Policy

EZ-Umrah values your right to privacy and choice. You can opt out of receiving marketing communications or limit certain data uses at any time.

You can opt out by:

1. Email: Send a message to support@ez-umrah.com with the subject line “Opt-Out Request.”
   • Specify whether you wish to stop receiving promotional emails, SMS, or both.
2. Unsubscribe link: Use the “Unsubscribe” option found in our promotional emails.
3. SMS instructions: Reply “STOP” to any promotional SMS you receive from us (standard carrier charges may apply).
4. App settings: You may disable marketing notifications within the app under “Settings → Notifications.”
5. Cookies: Adjust your browser settings to decline cookies or stop personalized ads (see “Cookies Policy” section below).

Please note that even after opting out of marketing communications, you may still receive transactional or service-related messages, such as booking confirmations, payment alerts, or policy updates, as they are essential for your service experience.

Cookies Policy

We use cookies and similar tracking technologies to enhance your browsing experience.

Cookies are small files stored on your device that help us analyze traffic, remember preferences, and improve functionality.

You can choose to disable cookies in your browser settings, but doing so may limit some features of our website.

Types of Cookies We Use:

• Session Cookies: To operate our service.
• Preference Cookies: To store your settings and preferences.
• Security Cookies: To maintain data protection and prevent unauthorized access.

Policy Updates

By continuing to use our website or app, you agree to any future updates made to this Privacy Policy. We encourage users to review it regularly to stay informed.

If you have any questions or concerns regarding our Privacy Policy, please contact us at:

📧 Email: sales@ez-umrah.com
🌐 Website: www.ez-umrah.com